Frequently Asked Questions

Find the answers to our frequently asked questions on features, benefits, and more
Contact support@powersell.com for additional inquiries not answered here

General

  • What is PowerSell?

    PowerSell is a smart application for shop management across multiple e-commerce channels.

  • How long will I have to wait when i first connect my shop to PowerSell?

    After you initially connect your shops, please wait 2-4 hours for your data to sync to PowerSell.

  • How can PowerSell help me increase sales revenue?

    - PowerSell will connect all your shops' data into one application. Now you don't need to login into every single shop and continously repeat the same action, allowing you to save time.
    - PowerSell will also help you analyze the data, notify you with smart reccomendations and give you competitor information.
    - With PowerSell, selling on Marketplaces is easier than ever.

  • Is PowerSell application available on mobile devices?

    Coming Soon! This feature is under development.

  • Can I trust PowerSell with my information?

    Absolutely! PowerSell fully commits to securing customer's information and does not use any sellers' data. The customer support team can only see the data and access the sellers' accounts when sellers give permission and provide account information to customer support.

  • Can I change or cancel PowerSell subscription?

    Yes, you can change or cancel your subsription at any time, contact PowerSell via email support@powersell.com for more information.

  • What do I do when i have problems while using PowerSell?

    If you're experiencing problems while using PowerSell, you can chat directly on PowerSell or via email support@powersell.com for more information.

  • Which marketplaces are integrated with PowerSell?

    PowerSell currently supports these marketplaces:
    - Vietnam: Lazada, Shopee, Sendo, Haravan, Zalo
    - Phillipnes: Lazada, Shopee
    - Indonesia: Lazada, Shopee

  • I'm currently using another application, can I still use PowerSell?

    Yes. You can still use PowerSell while using another applications, however, some applications may restrict access.
    For more information, please email support@powersell.com.

  • Can PowerSell help me upload new products?

    Coming Soon! This feature is under development.

  • Will my shops be affected if I connect them to PowerSell?

    No! Connecting to PowerSell will not affect your shops.

  • How much does PowerSell cost and what are the subscription options?

    PowerSell has 3 standard packages:
    - Starter, FREE: PowerSell Starter plan allows you to connect 2 shops with basic features.
    - Advanced, $14.25 per month with an annual purchase ($18.99 per month without an annual purchase): PowerSell Advanced plan is suitable for retailers building a professional online business.
    - Professional, $36.99 per month with and annual purchase ($48.99 per month without an annual purchase) : Premium plan is suitable for large retailer scaling up their multi-channel operations.
    You can see more detail here

  • Is a lifetime subsription available for PowerSell?

    A lifetime subsription is not available for PowerSell at this moment.

  • How long will it take PowerSell to fix an error?

    It depends on the complexity and urgency of the error, PowerSell will inform you within 24 hours after being reported.

  • How many shops can I connect to PowerSell?

    PowerSell does not restrict the number of shops you can connect. If you have more shops than the number allowed in your package, you can upgrade to the desired number.
    For more information, please email support@powersell.com

  • Can I fulfill orders on PowerSell?

    Yes. PowerSell can help you fulfill orders from Lazada and Shopee by following these simple steps
    1. Click MANAGE -> Orders. All your orders from the connected shops will be displayed
    2. Click Orders Pending and select Ready to Ship

  • Can I add another user to my PowerSell account?

    Yes, you can easily add multiple users to your PowerSell account and allow them to operate it on your behalf.

  • Does PowerSell have a data security policy when I connect my shops?

    Yes! PowerSell fully commits to securing customer's information and does not use any sellers' data. The customer support team can only see the data and access the sellers' accounts when sellers give permission and provide account information to customer support.

  • May I have a free trial of PowerSell services?

    Yes! You can use PowerSell Starter package completely free before subscribing to a paid package.

  • Which payment method can I use to purchase a PowerSell subscription?

    You can pay for your PowerSell subscription through Paypal or a bank transfer.

Getting Started

Account

  • How do I register for PowerSell?

    Step 1: Go to PowerSell.com
    Step 2: Cick Login
    Step 3: Click Sign Up for Free
    Step 4: Enter your Fullname, Phone Number, Email and Password
    Step 5: Select Country and Language
    Step 6: Click Sign Up for Free to complete registration

    For more information, please email support@powersell.com.

  • How do I recover my PowerSell account?

    In case you don't remember your registered account, contact PowerSell at the email address support@powersell.com and provide the phone number associated with PowerSell to recover your account.

  • How do I change my PowerSell password?

    Step 1: Login to PowerSell.com
    Step 2: Click your Account Fullname Initial on the top right corner
    Step 3: Select "Change Password" and edit information
    Step 4: Click "Save" to save your changes

    For more information, please email support@powersell.com.

  • How do I add more users to my PowerSell account?

    Step 1: Login to PowerSell.com
    Step 2: Click your Account Fullname Initial on the top right corner
    Step 3: Select "Users Management" to add more users
    Step 4: Click "+ Create user" and fill in all the information required
    Step 5: Click "Create" to complete adding user

    For more information, please email support@powersell.com.

  • How do I login to PowerSell?

    Step 1: Go to PowerSell.comStep 2: Click LoginStep 3: Enter your Email and PasswordStep 4: Click Login

    For more information, please email support@powersell.com.
  • How do I recover my PowerSell password?

    Step 1: Login PowerSell here
    Step 2: Enter your Email and click Send
    Step 3: Check your email inbox (it might be in Promotion, Spam...) and click Reset Password
    Step 4: Enter your new Password and Confirm Password to complete

    For more information, please email support@powersell.com.

  • How do I edit my PowerSell account information?

    Step 1: Login to PowerSell.com
    Step 2: Click your Account Fullname Initial on the top right corner
    Step 3: Select "Change Profile" and edit information
    Step 4: Click "Save" to save your changes

    For more information, please email support@powersell.com.

Shop Connection

  • How do I connect my Lazada shops to PowerSell?

    Step 1: Login to PowerSell.com
    Step 2: Select "Connect Shop"
    Step 3: Select Country and click on Lazada icon
    Step 4: Select "Connect"
    Step 5: Select Country and fill in your Lazada shop login information
    Step 6: Enter Shop Name and Short Name to complete connecting your shop

    For more information, please email support@powersell.com.

  • How do I edit or delete my connected shops on PowerSell?

    Step 1: Login to PowerSell.com
    Step 2: Click your Account Fullname Initial on the top right corner
    Step 3: Select "Shops Management"
    Step 4: Click "Edit" to change your shop's information
    - If you want to delete the shop, click on the "v" symbol and choose "Delete"

    For more information, please email support@powersell.com.

  • How do I connect Shopee shops to PowerSell?

    Step 1: Login to PowerSell.com
    Step 2: Select "Connect Shop"
    Step 3: Select Country and click on Shopee icon
    Step 4: Select "Connect"
    Step 5: Select the Country and fill in your Shopee shop login information
    Step 6: Select "Yes" to allow Datamart Solutions to use shop data to operate
    Step 7: Enter Shop Name and Short Name to complete connecting your shop

    For more information, please email support@powersell.com."

Manage

Dashboard

  • What is Available-to-Purchase Percentage?

    Number of products that have had an order in the last 30 days and are still currently available over number of total products with orders in the last 30 days.

  • What is Percentage of Canceled Orders?

    Number of canceled orders (“Canceled”, “Returned” and ” Failed to deliver”) over total number of orders this month.

  • What do I need to know about these numbers?

    PowerSell has summerized some important key information that sellers need to know:
    - Sales
    - Orders
    - Available-to-Purchase Percentage
    - Competitive Percentage
    - Percentage of Canceled Orders
    - Assortment Health Percentage
    Every seller needs to know these important numbers to understand the health of their shops.

  • What do I need to know about "Need Attention"?

    On the Dashboard landing page, you can see the "Needs Attention" section, with data gathered from your shops. PowerSell has analyzed this data and has provided smart recommendations so that seller can make profitable decisions.Login to PowerSell, select "MANAGE" and choose "Dashboard", scroll down to the section "Needs Attention", move the cursor to each notice to see the action recommended, to view more notices, click "View All".

  • What do I need to know about "Best-Selling Products"?

    On the Dashboard srceen, you can see the "Best Selling Products" section which shows your shop's best selling products by Sales/Orders and each individual product's perfomance.Login to PowerSell, select "MANAGE" and choose "Dashboard", scroll down to the section "Best Selling Product" to see your best selling products.

  • What is Competitive Percentage?

    Number of products with lowest selling price compared to competitors' prices on the same products.

  • What is Assortment Health Percentage?

    Number of products with orders in the last 30 days over number of total available products.

  • What is Market Trend?

    Trends of sales revenue on e-commerce of sellers that have connected to PowerSell.

  • What do I need to know about "Shops"?

    On the Dashboard landing page, you can see the "Shops" section which shows your shops's important information such as Sales, Orders....Login to PowerSell, select "MANAGE" and choose "Dashboard", scroll down to section "Shops" to see your shops' summarized data. Click on each shop to view its detailed performance."

Product Listings

  • What do I find under "Product Listings"?

    With PowerSell, you can easily see ALL of your products in one central place.Login to PowerSell, select "MANAGE" and choose "Product Listings" to view the complete list of your products, you can filter them by Shops, Brands and Smart Filter.

  • How do I optimize Smart Filter?

    To have a more effective look at your products's performance, you can make your own combinations of smart filter tags

    Ex: Best-Selling + Down Trend
    - Your best-selling product but recently not selling well.

  • What is "Smart Filter"?

    Smart Filter is a collection of tags that gives you performance details about each product.

  • How can I view my product details?

    Login to PowerSell, select "MANAGE" and choose "Product Listings" then click on the product that you want to get more details.

PowerSKU

  • What is "PowerSKU"?

    PowerSKU is a stock synchronizing feature that helps you connect similar products into one place and automatically synchronizes the stock across all platforms, making it easier for sellers to mangage their products.

  • Can I mass create or update PowerSKU?

    YES!
    Step 1: Login to PowerSell.com
    Step 2: Click "MANAGE" then select "PowerSKU"
    Step 3: Click "Mass create/update PowerSKU"
    Step 4: Select "Download" and click "Next Step" for instructions
    Step 5: Fill in the file
    - The products with same information in the "PowerSKU" column will be connected to each other
    - In the "Stock Sync" column, enter 1 to turn on stock synchronization or 0 to turn-off stock synchronization
    Step 6: Click "Next Step" and select "Please choose file"
    Step 7: Select the file and click "Upload File" to finish mass create/update PowerSKU

    For more information, please email support@powersell.com.

  • How do I create a PowerSKU?

    Step 1: Login to PowerSell.com
    Step 2: Click "MANAGE" then select "PowerSKU"
    Step 3: Click "+ Create PowerSKU"
    Step 4: Search for the product you want to synchronize and then select similar products to link
    Step 5: Enter PowerSKU Name and Code
    Step 6: Click "Link to PowerSKU"

    For more information, please email support@powersell.com."

Orders

  • How can I view all of my orders?

    To view all of your shops's orders, first, login to PowerSell, click "MANAGE" and select "Orders"

    You can filter your orders by Shops, Order Status and Time.

  • How do I view my "Ready to Ship" orders?

    To view all of your shops's "Ready to Ship" orders, login to PowerSell, click "MANAGE" and select "Orders", then choose "Ready to Ship".

  • How do I view the details of my orders?

    To view all of your shops's orders, login to PowerSell, click "MANAGE" and select "Orders", then choose the order you want to view and click on it to get more information.

  • Can I print my orders shipping label/picklist on PowerSell?

    Yes! It is easy
    Login to PowerSell, click "MANAGE" and select "Orders", then choose "Ready to Ship". Click "Print Shipping Label" or "v" symbol and select "Print Picklist"

    For mass action, tick the box and click "Print Shipping Label" or " Print Picklist".

  • How do I view my new/pending orders?

    To view all of your shops's pending orders, login to PowerSell, click "MANAGE" and select "Orders", then choose "Orders Pending".

  • How do I view my "Shipped" orders?

    To view all of your shops's "Shipped" orders, login to PowerSell, click "MANAGE" and select "Orders", then choose "Shipped".

  • How do I fulfill my orders on PowerSell?

    Login to PowerSell, click "MANAGE" and select "Orders", then choose "Orders Pending ". Click "Ready to Ship" or "v" symbol to change your order's status.

    For mass action, tick the box and click ">> Change Status" --> "Ready to Ship" or "Cancel"

Order Reconciliation

  • What is "Orders Reconciliation"?

    Order Reconciliation is a feature developed to help seller manage returned products and payments and to ensure the products have been returned or the payment has gone through.

  • How do I reconcile my returned product?

    First, login to PowerSell. Select "MANAGE" and choose "Order Reconciliation". Select "Product Returned".
    Click "Product Returned" to confirm that you have received the product.
    To mass reconcile payment, tick the box and click "Mass Return Confirmation".

  • How do I reconcile my received payment?

    First, login to PowerSell. Select "MANAGE" and choose "Order Reconciliation". Select "Payment Received".
    Click "Payment Received" to confirm that you have received that order's payment.
    To mass reconcile payment, tick the box and click "Mass Payment Confirmation".

Grow

  • What do I need to know about Analytics?

    To see the Analytics feature, login to PowerSell --> GROW --> Analytics.
    Here, you can see both the general analytics and detailed analytics for each shop by filtering the shop that you wish to view. You may also select the date range.
    The line graph shows how the sales figures have changed in the date range you selected. Below the graph, you will see critical statistics of your shops:
    - Sales: The total sales revenue of all orders placed (including the failed orders - canceled and returned orders), not including the shipping fee and voucher for the date range selected
    - Net Sales: The sales which do not include the failed orders (canceled and returned orders) for the date range selected
    - Cancellation Percentage: The number of failed orders (including Canceled, Failed, Returned) over the total orders placed for the date range selected
    - Orders: The total orders placed for the date range selected
    - Voucher Usage Percentage: The orders using vouchers over the total orders placed for the date range selected
    To view more terms and definitions in PowerSell, kindly refer to here

    For more information, please email support@powersell.com"

  • How do I export data on PowerSell?

    To export data, login to PowerSell. Select "GROW" and choose "Export tool".
    Filter by Shops, Brands and Smart Information. Select the information you want to export on the right.
    Click "Preview" or "Export" to export the file to your email.

  • How do I monitor my competitors?

    Login to PowerSell, select "GROW" and choose "Competitor Monitoring". Click on the product to see more details.

Automate

  • What do I need to know about Stock Optimization?

    This feature helps you manage your inventory effectively by controlling when to resplenish stock

  • How do I synchronize my product stock?

    To start using Stock Syncing, log into PowerSell --> Automate --> Stock Sync
    Follow the steps below:
    Step 1: Create a PowerSKU for products that you want to sync. Find out more here.
    Step 2: Start updating your Stock and Reserved Stock
    Step 3: Turn the Stock Sync feature on

  • How do I use PowerSell "Auto Repricing"?

    To start using Auto Repricing, log into PowerSell --> Automate --> Auto Repricing
    Follow the steps below:
    Step 1: Select the product that you want to reprice
    Step 2: Add your competitors' link to Competitor Information tab
    Step 3: Adjust the range of the selling price in Auto Repricing tab and turn on this feature

PowerPaint

  • What is PowerPaint?

    PowerPaint is a mass profile image decoration tool used to beautify your product's image

  • How do I use PowerPaint?

    To start using PowerPaint, log into PowerSell --> Automate --> PowerPaint
    Step 1: Filter by Shop and search for the products you want to decorate
    - You can also filter by products you have decorated, just click “Filter by Templates” and select the design
    Step 2: Click on the symbol "+" next to the product image you want to decorate
    Step 3: Start beautifying your product
    Step 4: After you are done decorating, select:
    - Apply: Upload your designs
    - Apply & Save: Upload and save your designs
    - Save as templates: Save your designs as a template to use later

  • How do I use PowerPaint for mass decoration?

    For mass decorations, simply tick to select the products you want to edit, click “+ Apply templates” to edit them all at once, decorate them and select the images on the right to view before you publish. After you are done decorating, select:
    - Apply: Upload your designs
    - Apply & Save: Upload and save your designs
    - Save as templates: Save your designs as template to use later.

    For more information, please email support@powersell.com

  • How often will PowerSell add more templates?

    PowerSell will add more templates in PowerPaint before all upcoming events, campaigns and special occasions.

  • How do I use PowerPaint to design my own templates?

    To design your own templates by PowerPaint, login to PowerSell --> Automate --> PowerPaint
    Click on one product and start decorating it however you like.

    You can also upload your own Logo, Sticker, and Banner from your device.

    After you are done decorating, simply select "Save as Template" to use the design for later.