Instructions to cancel payment reconciliation
Method 1:
Step 1: Log in to PowerSell here.
Step 2: From the left toolbar, click on Order Management => Select Payment Reconciliation.
Step 3: Click on the Confirmed payment section.
Step 4: Click on the box before each order you want to cancel payment reconciliation or the box before Order Info ( under the search box) to select all orders.
Step 5: Select Mass Action => Select Remove Reconciliation=> All selected orders will be moved to the Unconfirmed Payment section.
Method 2:
Step 1: Log in to PowerSell here.
Step 2: From the left toolbar, click on Order Management => Select Payment Reconciliation.
Step 3: Click on Reconciliation History.
Step 4: Click the Action type box and select Remove Reconciliation => Click Filter.
Step 5: In the Action section, click the box with the redemption icon (red) => Click Reconcile to confirm or Cancel to keep the previous reconcile operation.
Any questions? Please contact our individual country customer care team for assistance:
– Singapore, Malaysia, Thailand, Vietnam: (028) 777 16 888 or email support@powersell.com
– Philippines: +63 2 83531420 or email support@powersell.com
– Indonesia: +62815 8659 2696 or +62815 8658 6686 or email cs@powersell.id
