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 I. Shipping policy

1) For Shopee

A. Shipping service activation

NOTES: 

Shopee doesn’t approve products to be active if shipping services are not yet enabled.

Please fill in your pickup address before enabling shipping services.

Step 1: Log in to Shopee Seller Centre homepage -> Select “Shipping Setting”

Step 2: Enable shipping service by turning on the grey button

Step 3: Click on the arrow next to the button to see the requirements of each shipping service.

NOTES: Sellers need to read carefully the requirements about Max weight, Max order value supported, etc…in order to avoid errors in product uploading due to the exceedance of any values.

  • Shopee recommends sellers to enable all shipping services available to optimize your customer support and maximize the revenue.

  • When sellers enable a new shipping service, the system may not automatically apply it to all the products of their stores.

  • When sellers disable a shipping service, the system will automatically disable it for all the products of their stores.  

 B. Package dimension and Weight rule

NOTES: Package dimension rule applies for all dimensions (length, width, height) of the package. If any of the dimension values (length, width, height) exceeds the limitation, it will lead to rejection from the shipping service for that package.

2) For Lazada

Package dimension and Weight rule:

Value

Qualifications

Length

1 – 300 cm

Width

1 – 300 cm

Height

1 – 300 cm

Weight

1 – 300 kilogram

3) For Sendo

Value

Qualifications

Length

1 – 800 cm

Width

1 – 800 cm

Height

1 – 800 cm

Weight

10 – 100000 gram

II. Price, Stock and SKU code policy 

1) For Shopee

A. Products without variants

Information

Qualifications

Stock

Minimum = 0, Maximum = 999,999

SKU code

Should be between 0 – 100 letters

B. Products with variants

Information

Qualifications

Stock

Minimum = 0, Maximum = 999,999

SKU code

Should be between 0 – 512 letters

2) For Lazada

A. Products without variants

  • No rules on price and SKU code
  • Minimum stock must be 0

B. Products with variants

Information

Qualifications

Stock

Minimum = 0

SKU code

Should be between 0 – 200 letters

3) For Sendo
  1. Products without variants

Information

Qualifications

Retail price

Must be > or = 8,000 VND and no more than 10 digits

Promotion price

Must be > or = 1,000 VND and no more than 10 digits

Stock

Minimum = 0 and no more than 5 digits

SKU code

Minimum = 3, maximum = 45 (letters)

  1. Products with variants

Information

Qualifications

Retail price

Must be > or = 8,000 VND and no more than 10 digits

Promotion price

Must be > or = 1,000 VND and no more than 10 digits

Stock

Minimum = 0 and no more than 5 digits

SKU code

Minimum = 1, maximum = 45 (letters)

Need help? 

Please contact our individual country customer care team for assistance:

– Singapore, Malaysia, Thailand, Vietnam: (028) 777 16 888 or email support@powersell.com

– Philippines: +63 2 83531420 or email support@powersell.com

– Indonesia: +62815 8659 2696 or +62815 8658 6686 or email cs@powersell.id

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