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Instructions to cancel payment reconciliation

Method 1:

Step 1: Log in to PowerSell here.

Step 2: From the left toolbar, click on Order Management => Select Payment Reconciliation.

Step 3: Click on the Confirmed payment section.

Step 4: Click on the box before each order you want to cancel payment reconciliation or the box before Order Info ( under the search box) to select all orders.

Step 5: Select Mass Action => Select Remove Reconciliation=> All selected orders will be moved to the Unconfirmed Payment section.

 

Method 2:

Step 1: Log in to PowerSell here.

Step 2: From the left toolbar, click on Order Management => Select Payment Reconciliation.

Step 3: Click on Reconciliation History.

Step 4: Click the Action type box and select Remove Reconciliation => Click Filter.

Step 5: In the Action section, click the box with the redemption icon (red) => Click Reconcile to confirm or Cancel to keep the previous reconcile operation.

 

Any questions? Please contact our individual country customer care team for assistance:

– Singapore, Malaysia, Thailand, Vietnam: (028) 777 16 888 or email support@powersell.com

– Philippines: +63 2 83531420 or email support@powersell.com

– Indonesia: +62815 8659 2696 or +62815 8658 6686 or email cs@powersell.id

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