Instructions for reconciling payment in bulk
You can perform bulk collisions by selecting the orders you want to collate on the order list or searching in bulk.
Method 1:
Step 1: Log in to PowerSell here.
Step 2: From the left toolbar, click on Order Management => Select Payment Reconciliation.
Step 3: Click on the box before the orders you want to reconcile or the box before Order Info ( under the search box).
Step 4: Select Mass Action => Select Order Reconciliation=> All selected orders will be moved to the Confirmed Payment section.
Method 2:
Step 1: Log in to PowerSell here.
Step 2: From the left toolbar, click on Order Management => Select Payment Reconciliation.
Step 3: Click on Reconcile, then enter the list of orders to reconncile.
Step 4: Click the Search orders button to continue or the Close button if you want to cancel the operation.
Step 5: List of found orders will appear. You can click the icon (trash can) to delete the orders you do not want to reconcile from the list. After clicking on Reconcile, the system will conduct a cross-check and display the success message. These orders will be transferred to the Confirmed Payment section, which means that you already received the payment and reconciled on PowerSell.
In case you want to reconcile quickly, you can use this method:
Method 3:
Step 1: Log in to PowerSell here.
Step 2: From the left toolbar, click on Order Management => Select Payment Reconciliation.
Step 3: Click the gear icon => Reconciliation Settings
Step 4: Select the Reconciliation Date that you want to transfer the orders in the Unconfirmed payment section to Confirmed Payment section => Click Confirm => Any order before this point will be assigned as successfully reconciled.
NOTE:
+ PowerSell supports reconciling with order codes, waybill codes, item codes and package codes. Between codes use the commas (,), semicolons (;), spaces () and line breaks.
+ Confirmation but wrong status means that you have received the product, however the status of orders on the platform is not returned.
– Confirmation but wrong status is for the orders that you have received payment on the bank account, but the status on e-commerce channels of those orders are still displayed as not successful reconciled orders.
+ You can review your actions in the Reconciliation history section (only in the last 30 days)
Step 1: Click on Reconciliation history.
Step 2: Filter by Staff Name and/or Action Type (Reconcile or Remove Reconciliation) => Click Filter.
Step 3: In the Actions section, you can download the excel file to your computer to save the reconciliation history.
Any questions? Please contact our individual country customer care team for assistance:
– Singapore, Malaysia, Thailand, Vietnam: (028) 777 16 888 or email support@powersell.com
– Philippines: +63 2 83531420 or email support@powersell.com
– Indonesia: +62815 8659 2696 or +62815 8658 6686 or email cs@powersell.id
