Guide to reconcile series of orders:
You can perform bulk collisions by selecting the orders you want to collate on the order list or searching in bulk.
Method 1:
Step 1: Log in to PowerSell here.
Step 2: From the sidebar menu on the left, select Orders Management => select Return Reconciliation.
Step 3: Click on the box before the orders you want to reconsile or the box before Order Info ( under the search box).
Step 4: Select Mass Action. => Order reconciliation. All selected orders will be transferred to the Confirmed Return section.
Method 2:
Step 1: Log in to PowerSell here.
Step 2: From the sidebar menu on the left, select Orders Management => select Return Reconciliation.
Step 3: Click the Reconciliation box, then enter the list of order codes to be reconciled.
Step 4: Select the Search Orders button to continue or Close if you want to cancel the operation.
Step 5: List of searched orders will appear. You can click the icon (trash can) to delete the orders you do not want to reconcile from the list. Then press the Reconcile button, the system proceeds to check and informs you when the process is completed successfully. These orders will be moved to the confirmed return section, which means they have been returned to you.
In case you want to reconcile quickly, you can use this method:
Method 3:
Step 1: Log in to PowerSell here.
Step 2: From the sidebar menu on the left, select Orders Management => select Return Reconciliation.
Step 3: Click the gear icon => Reconciliation Settings
Step 4: Select the Reconciliation Date that you want to transfer the orders in the Unconfirmed return section to Confirmed Return section => Click Confirm => Any order before this point will be assigned as successfully reconciled.
NOTE:
+ PowerSell supports reconciling with order codes, waybill codes, item codes and package codes. Between codes use the commas (,), semicolons (;), spaces () and line breaks.
+ Confirmation but wrong status means that you have received the product, however the status on the platform is not returned.
+ You can review your actions in the Reconciliation history section (only in the last 30 days)
Step 1: Click on Reconciliation history.
Step 2: Filter by Staff Name and/or Action Type (Reconcile or Remove Reconciliation) => Click Filter.
Step 3: In the Actions section, you can download the excel file to your computer to save the reconciliation history.
Any questions? Please contact our individual country customer care team for assistance:
– Singapore, Malaysia, Thailand, Vietnam: (028) 777 16 888 or email support@powersell.com
– Philippines: +63 2 83531420 or email support@powersell.com
– Indonesia: +62815 8659 2696 or +62815 8658 6686 or email cs@powersell.id
