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PowerSell Pro – is a PowerSell application that will help you:

  1. Reply to all upcoming messages from your customers – One chat window for all your stores on multiple platforms.
  2. Set up automated welcome messages to ensure 99% response rate for your stores.
  3. Integrate with Lazada and Shopee SellerCenter without switching so many tabs.
  4. Access to all features on PowerSell app instead of going to the browser.
  5. Assign specific store access to individual staffs

Sign up for PowerSell account then download PowerSell Pro for Windows or MacOS (Apple).

Step 1: Download PowerSell Pro for Windows or MacOS (Apple). If you use Windows 7, please install Net Framework 4.8 to run PowerSell Pro (download here).

Step 2: Open PowerSell Pro, make sure that you need to grant permission for PowerSell Pro to run as instructed:

  • Windows: Click on “More Info”, then select “Run anyway”
  • MacOS: Click on “Application”, right-click on the PowerSell Pro icon, select “Open”, then select “Open” again to open PowerSell Pro.

Step 3: Sign in PowerSell Pro with your PowerSell account.

NOTE: Click on the Remember button if you want to save your information for next time login.

 

1) CONNECT SALE CHANNELS

Step 1: Click on the settings icon and select Add sales channel. Then click on the CONNECT NEW SHOP button.

Step 2: Select the platform you want to connect to, and then click Connect.

– For e-commerce platforms, you need to connect to the platform’s Open API system. Then, name your sales channel to easily distinguish the channel from others. Also, if you want PowerSell Pro to support automatic sign-in, click the box and fill in the credentials, then click Save.

For social network platforms, name your sales channel to easily distinguish the channel from others. Also, if you want PowerSell Pro to support automatic sign-in, click the box and fill in the credentials, then click Validate.

NOTE: In case you forgot to fill in or want to edit the credentials of the shops, click on settings icon and select Manage sales channel.  

Then click on the Select button at the line of the shop and select Edit.

Step 3: You will see a list of shops that were connected to PowerSell in the left bar by hitting the Refresh button. When you click on these shops’ names, the system will automatically log in if you have saved the credentials at the time you connected to PowerSell; if you have not saved it, a login interface will be displayed for you to enter account information.

NOTE: In order to make sure your shops are constantly logged in, you need to log out and log in to your PowerSell Pro account at least once a day.

– To quickly search for your shop, enter the shop name in the Search box. The system will return the shop list corresponding with the keyword.

– The shop list can be filtered by platform, message status and login status when you click All button.

To reload the list of shops in case of data problems, click on the Refresh button.

2) AUTO-REPLY MESSAGE

This feature is supporting Lazada and Shopee only. Other platforms will be supported later.

To set up an automatic reply message template, you need go to PowerSell app and follow these steps:

Step 1: In the left menu bar, click on Chat Automation. The system will direct to the PowerReply section and you will see the message settings interface.

Step 2: Set how long it will take for messages to be sent out by selecting the drop-down list. Select only one value from the list from 5 to 60 minutes.

Step 3: Fill in the content of the message. You can use automatic fields, including:

  • Shop’s name: prioritizing to get the name on the marketplace; if not, get the name of the shop on PowerSell.
  • Buyer’s name: get the name of the buyer to which the message is sent.

NOTE:

  • If you want to delete the automatic field, click the x symbol on the tag.
  • Message content can be up to 500 characters

Step 4: After completing the content of the message, you can click Cancel to delete it or Save to save the message. Then click on the Confirm button to confirm your changes or Cancel to return to the message.  

Step 5:  The saved message will be displayed as shown below. The system will count the number of messages for you, for example: 1/5. You can edit the message by clicking the pencil icon or delete the message by clicking the trash can icon located to the right of the message.

To add more messages, click on the New message button , the second message box will appear. You enter the text of the message and press the Save button. So on until you finish the content of your messages.

When you have set up all 5 messages, the system will disable the New message button (light blue).

Step 6: After finishing the content of the auto-reply message template, access the Configurations tab to choose which shop that you want to send the auto-reply messages from Configurations interface as shown below.

To use the PowerReply feature for each shop, you click on the slider to enable/disable this feature.

  • If the PowerSell Pro status is Online, the on/off button can be operated.
  • If the PowerSell Pro status is Offline, the button will be disabled, and keeping the previous value (on/off).
  • If the PowerSell Pro status is Error/Hidden/Not Supported, the button will be disabled

PowerSell Pro status:

– Online: online shop on PowerSell Pro.

– Error (Wrong Credentials): the shop was logged in automatically on PowerSell Pro but the login information was wrong, you need to go to the shop’s details and edit the credentials so that the system will re-login when you open PowerSell Pro.

– Offline: offline shop on PowerSell Pro.

– Hidden: shop is hidden on PowerSell Pro.

– Not Supported: PowerReply feature is not supporting this platform.

NOTE

– This feature is supporting Lazada and Shopee only. Other platforms will be supported later.

– Please make sure you are opening PowerSell Pro and keep it online. We cannot send automatically the message if you turn off PowerSell Pro

 

3) SELLER CENTER MANAGEMENT

At PowerSell Pro interface, after logging in to the sales channels, “Seller Center” will appear in each channel along with “Chat Center”. When you click on it, the Seller Center interface will appear and you can use it just like in a browser.

4) POWERSELL APP MANAGEMENT

At PowerSell Pro interface, you can directly access PowerSell by selecting “PowerSell App”. The system will automatically log in to the PowerSell app.

You can click the button to collapse the left menu bar, and click this button again to expand it.

When you click the buttons at the bottom of PowerSell Pro app like Settings or New, PowerSell features will show up. For each feature that you select, the system will automatically log in to PowerSell and access the corresponding feature.

If you want to sign out of PowerSell Pro, click the Logout button.

5) STAFF MANAGEMENT

Step 1: When you want to assign specific features to your staff, click on New icon in the bottom and select Add staff account.

Step 2: Fill in required fields for your staff’s information.

Step 3: You can choose to grant full permission to your staff or some specific features by ticking on the square boxes, then click Send invitation.

Step 4: Click OK and inform your staff to check his/her inbox and proceed according to the instruction.

Step 5: Click Accept to direct to PowerSell app interface and complete the registration by filling in required fields with your staff’s information.

NOTE: If you’ve permitted your staff to access Chat in PowerSell Pro or Seller Center in PowerSell Pro feature, you can select which shop(s) to assign to him/ her by turning on the Assignment status button at each shop or Assign to all shops button.

Step 6: You can edit the staff’s information/access permission or deactivate your staff’s account by clicking on the Settings button and selecting Manage user

Step 7: When the Accounts & Staff Management section appears, click on the staff’s name or Deactive if you want to deactivate your staff’s account.

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    support@powersell.com