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Account


How many shops can I connect to PowerSell?

There is no limit to the number of shops you can connect to PowerSell. If you have more shops than the limit listed in your current package, you can upgrade your account accordingly.

Should you have any inquiries, please contact (028) 777 16 888 or email support@powersell.com.

I do not want to register to PowerSell using my email address, are there alternative options?

In addition to using your email address for registration, you can also register for a PowerSell account with your Facebook or Google account.

Can I change my registered e-mail address?

One email account can only be used to register for one PowerSell account. In case you need assistance with changing your email address, please contact us via hotline (028) 777 16 888 or email support@powersell.com.

I have trouble in logging in on my Powersell account. What can I do?

After registering for a PowerSell account, you need to activate your account before logging in. Please check your email (also spam box) for the activation link. If you need further assistance, please contact us via (028) 777 16 888 or email support@powersell.com.

Why can't I connect my online shops to PowerSell?

Firstly, we advise you to check if any of the shops you are trying to connect has ever been connected to any other PowerSell account. In case it’s already connected to another account, you should delete the shop’s connection in the other PowerSell account and re-connect the shop to your existing PowerSell account. In case you have never connected this shop to any other PowerSell account(s) but still experience a connection error, please contact (028) 777 16 888 or email support@powersell.com for support.

Function


Can I add user accounts & assign user rights in PowerSell?

You can add & assign usage right for each of your employees’ accounts. The number of employee accounts you can add depends on your service package. Click here to upgrade your package in case you need to add & assign usage rights more than the number of accounts you have with your current package.

Can I adjust the selling price and the inventory of the products in each shops on PowerSell?

You can adjust the price and inventory for each SKU directly on PowerSell, the data will then be real-time automatically updated on the platform.

Can I change the connected shops to PowerSell?

This is not recommended since it requires approximately 2 to 4 hours to complete the data synchronization for each store, which will therefore affect overall operation of your business.

For which platforms does PowerSell support return reconciliation?

Return reconciliation feature helps you to check returned orders on Shopee, Lazada and Sendo.

Packages & costs


I have purchased a 3, 6, or 12-month subscription package and would like pause it and continue it for specific period of time, is it possible?

Only in special cases (e.g. force majeure) do we support pausing of a software package usage.
Please contact support@powersell.com for detailed information.

Security


Who can see my shop and activity information?

Shop information is view-able only by account owners, or by users who are granted access by the account owner(s).

How could I know that PowerSell keeps customers' data secure?

For more specific information and details about our Privacy Statement, please refer to: https://bom.to/o2WZ2

When I link PowerSell to all online shops, will the IP scanning system of the e-commerce platform affect my shop? Will my shop(s) be banned?

Next to PowerSell being an e-commerce multi-channel sales management software provider, we are also one the only partners able and allowed to directly connect to Lazada, Shopee and Sendo’s API. The platforms supported by PowerSell have given consent for this and this connection is based on the terms & conditions of the relevant platforms. It’s perfectly fine to use PowerSell to link and manage all your shop(s). Do note: each platform has its own rules for sellers, always be aware and comply with the platform’s rules to avoid violations of regulations. In case of questions about the rules & regulations of the different e-commerce platforms, please contact the platforms’ customer support directly or check their seller terms & conditions.

Payment


What payment options are available to start using PowerSell?

You can pay on the Payment page of your PowerSell account with your credit card, or by bank transfer. Should you need further support, please contact (028) 777 16 888 or email support@powersell.com.

Can you issue VAT Invoice (by the local rate) to buyers from different countries?

Should you require a VAT invoice, we are able to provide all supporting documents within 14 days after completion of your payment.

Technical support


Who can I contact when technical issues occur while using the software?

If you experience technical issues or bugs, please contact us through the below listed options. We will get back to you as soon as possible.


1. Hotline: 0901 478 166 or call center: (028) 777 16 888 (press 2)

2. Chat with us through our in-app Live chat: https://app.powersell.com/, or through our chatbox located at the bottom right corner of PowerSell Website. [IMAGE]

3. Email: support@powersell.com

How long do you take to resolve a technical issue/bug once I have report it to the customer service department?

We will provide feedback to you on the status of the bug or technical issue within 24 hours of receiving your message. The lead time to solve the technical issue will depend on the complexity and in most cases can be provided within 24 hours of receiving your message.

We hope you found what you are looking for

If you still have questions, please reach out to us through our chatbox.
Or leave a message here in case you are trying to reach out after office hours.

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